Help centre / Account

Two-factor sign-in and a lost phone

Open Profile, go to Settings and find Two-factor sign-in. Scan the QR code with an authenticator app, enter the 6 digit code, and it is on. After that, signing in with your password, a Google account or an email link also asks for a code from the app before your progress and plan load.

To turn it off, press Turn off in the same place and enter a current code.

If you lost the phone or the app, a password reset does not help, because the code is a second step. Write to hello@embercode.me from the email address of your account and say you lost your authenticator. We confirm it is your account and remove the two-factor setting from our side. Then sign in with your password and turn it on again with a new phone.