Help centre / Payments and refunds

My payment failed or money was taken

If the payment failed and nothing was taken, try again. Your bank or UPI app may show a pending line for a day or two that drops off by itself.

If money left your account but your plan did not change, wait a few minutes and reload the page. Payments are confirmed by the payment provider and can arrive a little late.

If the plan is still not on after that, use Report a problem below and include the date and the amount, or write to hello@embercode.me with the payment id from your bank message.