Help centre / Payments and refunds

Getting a refund

You can ask for a full refund within 7 days of paying for your first paid plan. You do not need to give a reason. Plans you buy after the first one, and AI packs, are not refundable.

Open Profile, then Settings, then Payments, and press Refund next to the payment. You can also write to hello@embercode.me.

The money goes back to the payment method you used and takes 5 to 7 working days. The plan ends when the refund is made and you return to Starter. Your account and progress stay.